Engaging Communities is an independent, not for profit, community interest company that works to give the public a voice in the way services are delivered.
To do this we bring together public engagement, consultation and consumer advice services within a central organisation.
By working with local organisations that are already doing things well, Engaging Communities is able to coordinate intelligence centrally becoming a hub of information. This allows us to see the ‘bigger picture’ in a way that has not been possible before.
At Engaging Communities we understand the complexities of the complaints process and have introduced a range of support mechanisms to help organisations act upon, resolve and learn from complaints they receive