Chief Executive


Jan Sensier | Chief Executive Officer

As Chief Executive a Community Interest Company, Jan has overseen the development of services in community engagement, evidence and insight, research and consultation.

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Senior Management

Sue Baknak | Engagement Manager

Sue leads our Engagement team, with extensive experience of supporting and improving service delivery across the private, public and education sectors.

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Victoria Gibson | Research & Insight Manager

Victoria leads the Research & Insight Team at Engaging Communities Staffordshire and works towards improving the roster of services that we offer to our partners.

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Liz Learoyd | Complaints Advocacy Manager

Liz is a qualified criminal solicitor, she has worked with vulnerable members of the public and is an experienced advocate.

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Engagement Team

Mohammed Arabo | Comms & Marketing Officer

Our Communications & Marketing Officer,  he was working in a similar role at Stafford College for about 7 years before joining us. He handles our social media, websites, newsletter and promotional materials.

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Jackie Owen |Engagement Coordinator

Jackie has substantial experience of working in Social Care & Health having qualified as a social worker in 1976 working initially with Children and Families and later specialising in dementia care.

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Ian Wright | Community Organiser

Ian is our Community Organiser he spends most of his time in the field working to empower local communities to improve themselves.

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Jo Hall / Community Outreach Officer

Jo comes to us from Brighter Futures as a Community Outreach Officer.

Paul Higgitt / Community Outreach Officer

Paul’s bio to follow

Research & Insight Team

Deborah Faulks | Senior Research & Insight Officer

Deborah is one of our Senior Research & Insight Officers, Deb has extensive experience in research and has a keen insight into the Housing sector thanks to her 16 years in the industry.

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Matthew Thompson | Projects & Finance Officer

Matthew is our Projects & Finance Officer and is involved in a range of projects ranging from; finance to information and signposting to project planning.

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Aarthi Ravi |Research and Insight Intern

Aarthi has a MSc in Counselling Psychology from Keele University and a BA honours degree in Psychology awarded by the Nanyang Technological University in Singapore.

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Complaints & Advocacy


Jane Steward | Complaints Advocate

Jane’s background is in complaints advocacy, she was an NHS complaint advocate for over 8 years.  Jane brings with her a wealth of knowledge and is a committed advocate.

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Joanne Darrant | Complaints Advocate

Jo Darrant  has extensive NHS Complaints Advocacy experience.  She joined Healthwatch Staffordshire in 2015 as a Complaints Advocate.

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Su Carson| Complaints Advocate

Su Carson worked in training and development in local government before becoming an advocate in 2005. Since then worked as an IMHA, IMCA, Mental Health and Learning Disability Specialist Advocate before joining the Healthwatch Complaints Advocacy team in 2016.