Interactive Social Media Monitoring Dashboard



Keep on top of your online reputation with our state-of-the-art social media monitoring service.

Our Social Media Monitoring Service will provide you with an interactive dashboard of all online conversation relevant to your organisation. This doesn’t just include the Who, What, When, Where and How, but also even the level of influence of the messenger and the degree of positive or negative sentiment associated with the message.

Use your dashboard to proactively engage with online authors via Twitter and Facebook, seize on good news stories, help share best practise and stay ahead of negative feedback so you can quickly respond and mediate on negative issues. Our dashboard will enable you to identify areas that would not necessarily be found through traditional means.

Ultimately you can understand and act upon your brand and perceptions generated in an online environment.

Generate an interactive dashboard of all online conversation relevant to an organisation. This doesn’t just include the Who, What, When, Where and

How, but also even the level of influence of the messenger and the degree of positive or negative sentiment associated with the message.

  • Produce in depth qualitative reports and provide advice for strategic improvement of the service user experience.
  • Use the evidence to inform your Enter and View programme, shape your priorities and widen your influence at Quality Surveillance Groups and other fora.
  • Proactively engage with online authors via Twitter and Facebook.
  • Seize on good news stories, help share best practise and stay ahead of negative feedback.
  • Our dashboard will help you to quickly respond and mediate on negative issues and identify areas that would not necessarily be found through traditional means.
“Being able to take to guess work out of finding feedback and opinions about my organisations work has made this tool part of my daily media scanning.”Michael Harris Communications & Marketing Officer