Need help making a complaint about an NHS service?

Most of us use the NHS at some point in our lives and many of us use these services regularly.  Whilst the NHS works hard to make sure that people are satisfied with the services sometimes things do go wrong.  Complaining can seem like a difficult and uncomfortable process but it is important that service providers understand where things have gone wrong so that improvements can be made. This is why The NHS complaints procedure is in place, to make sure that issues are resolved at a local level. Whether you need to know where to start or are already in the process of making a complaint but are finding it difficult, Telford and Wrekin Independent Health Complaints Advocacy Service can help.

Our advocacy service is there to provide you with practical support and information if you want to make a complaint about an NHS service you or someone you know has received. The service is free, confidential and independent and is available to everyone who needs support.

Healthwatch England has worked with Citizens Advice Bureau to produce a series of guides to help you make a complaint or raise a concern about health or social care.

You can find out more about what’s involved in making a complaint about a particular service and see what your next steps might be.

There are tips and interactive tools such as online letter templates and other practical resources to support you to make an effective complaint.

You can type your letter of complaint using the free quick and easy-to-use online tool here:
Online interactive Letter of complaint about NHS 

You can find the consumer guides and tools here:
Consumer guides to making complaints about health and social care

Freephone: 0800 161 5600, Text: 07724172811 or Email:

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