Office Staff

Liz joined Healthwatch Wolverhampton in November 2016. As Chief Officer, Liz is responsible for ensuring Healthwatch complies with it statutory functions to ensure the public’s voice is heard and acted upon and has a strong commitment to ensuring that the voice of those who use services is heard and at the forefront of service design and delivery. After completing an LLB (Hons) in Law at Hull University and a Post Graduate Diploma in Law, Liz worked extensively with vulnerable individuals and local communities. After qualifying as a solicitor, Liz then pursued a career in Legal Regulation and Consumer Protection, working at the Gambling Commission and Legal Ombudsman. As a passionate advocate for people’s rights and community voice, Liz joined Engaging Communities in 2014 as Complaints & Advocacy Manager, responsible for delivering the NHS Complaints Advocacy Service across Wolverhampton, Staffordshire and Telford and Wrekin. Liz has strong experience of engaging with local people both at grassroots and strategic level and is looking forward to using this to help improve health and social care across Wolverhampton.

Elizabeth Learoyd | Executive Director

Coming soon!

Simon Fogell | Executive Director

Mo has several years’ experience in increasingly responsible roles within marketing, communications, and events. In his most recent previous position, Mohammed was working in a similar role at Stafford College for over 6 years; involved in implementing online marketing strategies, print, media and assisting the College in defining innovative and effective interactive internet strategies for online communication platforms, specialist: in overseeing CMS, SEO, Social Media, web development & management, advertising, organising events, coordinating marketing activity, rebranding and developing a suite of marketing and promotional materials, and PPC campaigns. In his current position as Communications & Marketing Officer for Engaging Communities (ECS), he is leads on developing and implementing the online and offline Comms and marketing strategy for all ECS portfolio which includes; Healthwatch Staffordshire, Wolverhampton, Walsall, Halton, Leicester, Leicestershire and Solihull, Telford and Wrekin – Independent Health Complaints Advocacy Service and Wolverhampton Health Advocacy and Complaints Service (WHACS). Responsible for the continuous improvement and development of the ECS and Healthwatch websites, delivering online and digital/social media marketing activities, coordinating the production of marketing materials required such as exhibition materials, promotional products and portfolio of tailored presentations and much more. Mo’s experience is enhanced by his 2.1 Bachelor’s degree in Business Studies from the University of Lincoln and an MA in Sustainable Development at Staffordshire University.

Mo Arabo BA (Hons), MA, MCIM| Corporate Communications & Marketing Officer

Coming soon!

Gill Valentines | Advocacy Team Leader

As Research Manager, Deborah is responsible for the line management of the Research team as well as project management of team’s multiple projects. She also undertakes the development of delivery of research projects including undertaking fieldwork. She has undertaken a range of projects including NHS complaints reviews; equality and diversity reviews for NHS Trusts and local authorities. Prior to being employed by Engaging Communities she was employed in various roles in social housing for 16 years. This included roles both in local government and housing associations. Her roles included senior management of lettings for a housing association, service improvement and evaluation; resident involvement and tenant scrutiny and tenancy support for serious ex-offenders. Education and credentials MA Housing Policy and Practice; Sheffield Hallam University; 2008 Post Graduate Diploma in Housing; De Montfort University; 2001 University Certificate in Housing; De Montfort University; 1999 BA Hons Social Policy; University of Teesside; 1995.

Deborah Faulks | Research & Insight Manager

Jo has lengthy experience of working with people facing multiple disadvantage in a support and management capacity in services including residential drug services, alcohol treatment services, homelessness, sexual exploitation and offender based services. Jo has a 2:1 BSc (Hons) in Psychology and continued her professional development in 2015, undertaking a University Diploma in Leadership and Management and graduating with a Pass with Distinction. Jo also has lived experience of trauma, experiencing substance misuse, homelessness and rough sleeping, mental health problems and multiple disadvantage, now in recovery for 17 years Jo works with people from Hidden Groups to identify barriers and inequalities in the services that they use and represents their voice to service providers and commissioners. Jo works closely with commissioning bodies and service providers to enhance the inclusion of service users in the design, delivery and governance of their services, and provides training, information, resources and toolkit’s that support the embedding of an organisational trauma-informed approach to working with people from Hidden Groups. Jo has recently worked with prison-based healthcare services and patients in custodial settings to co-produce a Patient Engagement Framework Standards that has been adopted nationally involving patients in all aspects of the service, alongside this Patient Participation Groups have been developed that will help to build resilient communities and empower individuals. Jo and ECS have received awards for Jo’s work including the Mark Gater Award for Outstanding Achievement at the Expert Citizens National Insight Conference and the Healthwatch England Award for Championing Diversity and Inclusion (2018), Jo’s work was also highly commended at the Healthwatch England awards (2018) in the Helping People Have Their Say category.

Jo Hall |Senior Analyst for Hidden Groups

coming soon!

Coming soon | Finance & Corporate Services Officer

The Board

ECS Chairman Robin Morrison has had a varied career culminating in serving as Chief Executive in Blaenau Gwent County Borough Council. A Chartered Civil Engineer, Rob’s earl career at Dudley MBC involved setting up internal maintenance and service operations as profitable businesses competing for work. He moved to South Wales on local government re-organisation and took up the position as a Corporate Director in the newly formed Blaenau Gwent County Borough Council. As Blaenau Gwent is one of the poorest areas in the UK, having suffered industrial decline over many years, regeneration of the area is a core strategic priority. After successfully improving many services Robin was promoted to the position of Chief Executive. He led the transformation of social care and worked closely with Health colleagues on improving a wide range of services to facilitate the council’s Independent Living Strategy. Having developed key skills in regeneration he was tasked with leading the transformation of the former steelworks site in Ebbw Vale by attracting external funding and encouraging partners to invest in new developments on the site. This scheme was one of the largest regeneration projects in the UK, attracting funding for projects in excess of £300m, which included a new hospital and a Learning Campus. Robin retired in 2011 and re-located to Wolverhampton where he lives with his wife Jenny, a retired teacher. He has a daughter who lives in Derbyshire.

Robin Morrison| Chairman

Frances has worked as a business advisor and a lobbyist since settling in Stafford in the early 1970s, particularly working with small businesses, farmers and foresters. Frances is a hugely experienced community leader and fulfils a wide range of roles including currently serving as the Cabinet Member for Planning & Regeneration for Stafford Borough Council, Chair of Cannock Chase Area of Outstanding Natural Beauty Joint Committee, Governor of Harper Adams University College and Secretary of State Appointee to Peak District National Park Authority. In the past, Frances has served on the Boards of Stafford & Rural Homes, Staffordshire Ambulance Trust and Staffordshire Crimestoppers. Frances is also Healthwatch Staffordshire’s Caldicott Guardian. Caldicott Guardians are senior persons responsible for protecting the confidentiality of patient and service-user information and enabling appropriate information-sharing.

Frances Beatty | Board Member

Yvonne is a highly qualified and professional self-employed Business Consultant and Interim Executive/Senior Manager, with over thirty years of experience at senior management level covering both the private and public sectors. She is a qualified accountant with expertise in business/financial modelling, public sector commissioning and procurement, business process re-engineering and change management. Yvonne is also a non-executive Board Member of a Registered Social Landlord and a School Governor.

Yvonne Buckland| Board Member

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