Office Staff

Liz joined Healthwatch Wolverhampton in November 2016. As Chief Officer, Liz is responsible for ensuring Healthwatch complies with it statutory functions to ensure the public’s voice is heard and acted upon and has a strong commitment to ensuring that the voice of those who use services is heard and at the forefront of service design and delivery. After completing an LLB (Hons) in Law at Hull University and a Post Graduate Diploma in Law, Liz worked extensively with vulnerable individuals and local communities. After qualifying as a solicitor, Liz then pursued a career in Legal Regulation and Consumer Protection, working at the Gambling Commission and Legal Ombudsman. As a passionate advocate for people’s rights and community voice, Liz joined Engaging Communities in 2014 as Complaints & Advocacy Manager, responsible for delivering the NHS Complaints Advocacy Service across Wolverhampton, Staffordshire and Telford and Wrekin. Liz has strong experience of engaging with local people both at grassroots and strategic level and is looking forward to using this to help improve health and social care across Wolverhampton.

Elizabeth Learoyd | Executive Director

Coming soon!

Simon Fogell | Executive Director

Victoria has a PhD in Crime Prevention and a 1st Class Honours in Crime Science, awarded by Northumbria University in Newcastle upon Tyne. Before working at ECS, she was a lecturer teaching final year students on Problem Solving Approaches to Crime Analysis, Research Methods and Information and Intelligence analysis. During her PhD, Victoria spent 6 months in Trinidad, researching how the physical and social environment can impact on human behaviour and the way in which people use public spaces. Victoria’s research culminated in the development of a new model for designing out crime, to build environment professionals to consider how new developments may impact on crime and community cohesion. During her time in academia, Victoria presented her research at a number of international conferences such as the Caribbean Urban Forum 2012 in Trinidad, and 2013 in Barbados, the International CPTED Association Conference in Calgary, Canada and the 2011 International Crime and Intelligence Analysis Conference in Manchester. She has also contributed to the International Crime Prevention and Community Safety Journal and the Security Journal.

Dr. Victoria Louise Gibson| Head of Research and Engagement

Jane’s background is in complaints advocacy, she was an NHS complaint advocate for over 8 years. Jane brings with her a wealth of knowledge and is a committed advocate.

Jane Hinks | Advocacy Manager

As Research Manager, Deborah is responsible for the line management of the Research team as well as project management of team’s multiple projects. She also undertakes the development of delivery of research projects including undertaking fieldwork. She has undertaken a range of projects including NHS complaints reviews; equality and diversity reviews for NHS Trusts and local authorities. Prior to being employed by Engaging Communities she was employed in various roles in social housing for 16 years. This included roles both in local government and housing associations. Her roles included senior management of lettings for a housing association, service improvement and evaluation; resident involvement and tenant scrutiny and tenancy support for serious ex-offenders. Education and credentials MA Housing Policy and Practice; Sheffield Hallam University; 2008 Post Graduate Diploma in Housing; De Montfort University; 2001 University Certificate in Housing; De Montfort University; 1999 BA Hons Social Policy; University of Teesside; 1995.

Deborah Faulks | Research & Insight Manager

Aileen Farrer has 22 years’ experience in the NHS and with Stoke-on-Trent City Council around multi-agency working which included issues involving children. Aileen is also employed by Staffordshire County Council on a sessional basis as an Appropriate Adult which involves safeguarding the welfare and rights of children and vulnerable adults detained or interviewed by the Police. Aileen is also on the ECS panel of Independent Persons which requires involvement in all stage 2 complaints in children’s social care.

Aileen Farrer | Corporate Services Manager

Mo has several years’ experience in increasingly responsible roles within marketing, communications, and events. In his most recent previous position, Mohammed was working in a similar role at Stafford College for over 6 years; involved in implementing online marketing strategies, print, media and assisting the College in defining innovative and effective interactive internet strategies for online communication platforms, specialist: in overseeing CMS, SEO, Social Media, web development & management, advertising, organising events, coordinating marketing activity, rebranding and developing a suite of marketing and promotional materials, and PPC campaigns. In his current position as Communications & Marketing Officer for Engaging Communities (ECS), he is leads on developing and implementing the online and offline Comms and marketing strategy for all ECS portfolio which includes; Healthwatch Staffordshire, Wolverhampton, Walsall, Halton, Leicester, Leicestershire and Solihull, Telford and Wrekin – Independent Health Complaints Advocacy Service and Wolverhampton Health Advocacy and Complaints Service (WHACS). Responsible for the continuous improvement and development of the ECS and Healthwatch websites, delivering online and digital/social media marketing activities, coordinating the production of marketing materials required such as exhibition materials, promotional products and portfolio of tailored presentations and much more. Mo’s experience is enhanced by his 2.1 Bachelor’s degree in Business Studies from the University of Lincoln and an MA in Sustainable Development at Staffordshire University.

Mohammed Arabo | Communications & Marketing Lead

Matthew is currently the Finance & Corporate Services Officer at Engaging Communities (ECS). Matthew joined ECS back in March 2013, after graduating from Staffordshire University with a 1st Class Honours Degree in Business Studies. Originally joining ECS as a Graduate Intern, Matthew became part of the Engagement Team in the role of Information and Signposting Officer. Matthew was responsible for developing the Healthwatch Staffordshire Service Directories and the Choose Well Leaflets, as well as co-ordinating the distribution of the Healthwatch Staffordshire promotional merchandise for the organisation. In early 2014, Matthew progressed to join the Research Team, taking on the role of Projects Officer. This role entailed monitoring both ECS and Healthwatch Projects, ensuring that the necessary timescales were being met, and producing Project Management Suite of Documents for each project the organisation delivered. Matthew also produced fortnightly project bulletins, aimed at keeping the team informed of the status of projects and their delivery. With Healthwatch Staffordshire being one of the lead pilot Healthwatch’s who opted to use Healthwatch England’s CRM system, Matthew became the organisation lead for both CRM use and development, working closely with both Healthwatch England and Circle Interactive to develop the CRM so that it was fit for purpose for our organisation’s use. Following completion of his AAT Accountancy Qualification in early 2016, Matthew has since become the Finance Officer for the organisation, not only did this role entail managing the day to day finances of the ECS, but also producing monthly and quarterly management accounts for both Senior Managers and the ECS Board, as well as other Financial Responsibilities.

Matthew Thompson | Finance & Corporate Services Officer

The Board

ECS Chairman Robin Morrison has had a varied career culminating in serving as Chief Executive in Blaenau Gwent County Borough Council. A Chartered Civil Engineer, Rob’s earl career at Dudley MBC involved setting up internal maintenance and service operations as profitable businesses competing for work. He moved to South Wales on local government re-organisation and took up the position as a Corporate Director in the newly formed Blaenau Gwent County Borough Council. As Blaenau Gwent is one of the poorest areas in the UK, having suffered industrial decline over many years, regeneration of the area is a core strategic priority. After successfully improving many services Robin was promoted to the position of Chief Executive. He led the transformation of social care and worked closely with Health colleagues on improving a wide range of services to facilitate the council’s Independent Living Strategy. Having developed key skills in regeneration he was tasked with leading the transformation of the former steelworks site in Ebbw Vale by attracting external funding and encouraging partners to invest in new developments on the site. This scheme was one of the largest regeneration projects in the UK, attracting funding for projects in excess of £300m, which included a new hospital and a Learning Campus. Robin retired in 2011 and re-located to Wolverhampton where he lives with his wife Jenny, a retired teacher. He has a daughter who lives in Derbyshire.

Robin Morrison| Chairman

Lloyd Cooke is the Chief Executive of the Saltbox Christian Centre which provides support for faith groups in Staffordshire and runs caring services for vulnerable people. Lloyd’s passion is to see greater synergy across different sectors within society and he spends much time engaging with agencies in the public sector and the wider voluntary and community sector. He is also currently the Chair of the Stoke-on-Trent Healthwatch, a school governor and the Chair of the Voluntary Sector Assembly in Stoke-on-Trent. Previously, Lloyd was a non-executive director for the Staffordshire PCT Cluster and has been the Chair of the SCIO Chief Officers’ Group (Staffordshire Cluster of Infrastructure Organisations). He supports Stoke City and believes in prayer!

Lloyd Cooke| Board Member

Frances has worked as a business advisor and a lobbyist since settling in Stafford in the early 1970s, particularly working with small businesses, farmers and foresters. Frances is a hugely experienced community leader and fulfils a wide range of roles including currently serving as the Cabinet Member for Planning & Regeneration for Stafford Borough Council, Chair of Cannock Chase Area of Outstanding Natural Beauty Joint Committee, Governor of Harper Adams University College and Secretary of State Appointee to Peak District National Park Authority. In the past, Frances has served on the Boards of Stafford & Rural Homes, Staffordshire Ambulance Trust and Staffordshire Crimestoppers. Frances is also Healthwatch Staffordshire’s Caldicott Guardian. Caldicott Guardians are senior persons responsible for protecting the confidentiality of patient and service-user information and enabling appropriate information-sharing.

Frances Beatty | Board Member

Yvonne is a highly qualified and professional self-employed Business Consultant and Interim Executive/Senior Manager, with over thirty years of experience at senior management level covering both the private and public sectors. She is a qualified accountant with expertise in business/financial modelling, public sector commissioning and procurement, business process re-engineering and change management. Yvonne is also a non-executive Board Member of a Registered Social Landlord and a School Governor.

Yvonne Buckland| Board Member

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