Office Staff

Jan has led Engaging Communities since its inception in 2012, overseeing its growth to an organisation now managing 4 major local Healthwatch services, three Advocacy services and a wide range of research and engagement commissions. Prior to joining Engaging Communities Staffordshire, Jan worked in a number of senior management positions in the civil service, within Jobcentre plus and at the Government Office for the East Midlands. She then moved on to become Executive Director for the representative body for local government in that region, leading on various projects including establishing a network for Health and Well Being Board Chairs. In her previous roles, Jan has worked closely with partners from health and social care, and has a long-standing interest in the improvement of public services, and the central importance of customers.

Jan Sensier | Chief Executive

Victoria has a PhD in Crime Prevention and a 1st Class Honours in Crime Science, awarded by Northumbria University in Newcastle upon Tyne. Before working at ECS, she was a lecturer teaching final year students on Problem Solving Approaches to Crime Analysis, Research Methods and Information and Intelligence analysis. During her PhD, Victoria spent 6 months in Trinidad, researching how the physical and social environment can impact on human behaviour and the way in which people use public spaces. Victoria’s research culminated in the development of a new model for designing out crime, to build environment professionals to consider how new developments may impact on crime and community cohesion. During her time in academia, Victoria presented her research at a number of international conferences such as the Caribbean Urban Forum 2012 in Trinidad, and 2013 in Barbados, the International CPTED Association Conference in Calgary, Canada and the 2011 International Crime and Intelligence Analysis Conference in Manchester. She has also contributed to the International Crime Prevention and Community Safety Journal and the Security Journal.

Dr. Victoria Louise Gibson| Head of Research and Engagement

As Research Manager, Deborah is responsible for the line management of the Research team as well as project management of team’s multiple projects. She also undertakes the development of delivery of research projects including undertaking fieldwork. She has undertaken a range of projects including NHS complaints reviews; equality and diversity reviews for NHS Trusts and local authorities. Prior to being employed by Engaging Communities she was employed in various roles in social housing for 16 years. This included roles both in local government and housing associations. Her roles included senior management of lettings for a housing association, service improvement and evaluation; resident involvement and tenant scrutiny and tenancy support for serious ex-offenders. Education and credentials MA Housing Policy and Practice; Sheffield Hallam University; 2008 Post Graduate Diploma in Housing; De Montfort University; 2001 University Certificate in Housing; De Montfort University; 1999 BA Hons Social Policy; University of Teesside; 1995

Deborah Faulks | Research & Insight Manger

Aarthi has been with ECS for year, starting out as an Research Intern. Prior to joining ECS, Aarthi worked as a counsellor and psychotherapist, engaging with vulnerable groups such as bereaved individuals, victims of violence and at-risk children and youth. She has also worked on research with her University, conducting fieldwork and cognitive tests with children and youth. Aarthi has a MSc in Counselling Psychology from Keele University and a BA Honours degree in Psychology from Nanyang Technological University in Singapore. She was also awarded an honorary certificate in the Psychology of Gender and Human Sexuality from the University of California, Berkeley.

Aarthi Ravi |Research and Insight Officer

Ros Greiner/Research and Insight Intern Rosamund has a 1st Class BSc (Hons) in Biological Sciences from the University of Birmingham. Her studies included independent research in the form of fieldwork and literature reviews. She is part of a Birmingham Student Housing Co-Operative which involves collaborating with liberation groups, running a mother garden, and organising community events and outreach. Before her degree, Rosamund took part in a two-month development project in rural India, which included carrying out surveys, mapping a village and raising awareness of public health issues. She has experience working with young people, including at a centre providing respite care for under 18’s with additional needs.

Ros Greiner | Research and Insight Intern

Jackie has substantial experience of working in Social Care & Health having qualified as a social worker in 1976 working initially with Children and Families and later specialising in Dementia Care and obtained a MA in Gerontology at Keele University in 1993. She came to Staffordshire in 1993 as a team manager of the Social Work team in Cannock Chase Hospital and went on to work in a number of roles including District Manager of Adult Social Care services in Cannock and South Staffordshire and later Head of Service Older People across the county of Staffordshire. She went on to achieve a MSC in Public Sector Management from Aston University in 1997. In 2009 Jackie took voluntary redundancy from the County Council and took on the role of acting Director of Staffordshire Local Involvement Network, remaining for almost 3 years helping the LINk to develop a reputation as a thriving network giving a strong voice to the people of Staffordshire in influencing the services they receive. After an absence of 3 ½ years working in Supported Housing, Jackie returned to an area of work that she has a great passion for by joining Engaging Communities Staffordshire in April 2016.

Jackie Owen |Engagement Manager

Having left North Staffs Polytechnic in 1978, Ian entered the local ceramics industry with Wedgwood. He stayed within the ceramics industry, principally at what later became Waterford Wedgwood until 2009, working as Account Manager, Sales Manager and National Accounts Manager. Following the demise of the Waterford Wedgwood group when it entered administration, Ian chose to follow a new career path, training as a Community Organiser, gaining qualifications in the Foundations of Community Organisers, Community Ideas into Action, an Introduction to Working with Vulnerable Adults, Preparing to Teach in the Lifelong Learning Sector and IT. He subsequently joined Engaging Communities in 2014 as a Community Organiser, and successfully completed a Community project in Tamworth during the first year. He also carried out many Healthwatch Staffordshire duties around the County during this period. In 2016, Ian became a Community Outreach Officer for Healthwatch Staffordshire, with responsibility for Lichfield, Tamworth and East Staffordshire. Ian has also enjoyed and involved himself in local Community work, including volunteering at a Community Hub, involvement with local charity fundraising organisations, involvement with junior cricket teams and a role as a school Governor since 2010.

Ian Wright | Community Outreach Officer

Jo has lengthy experience working with adults with complex needs in Stoke on Trent and across Staffordshire, and has worked in various services including residential drug services, alcohol treatment services, homelessness, sexual exploitation and offender based services. Jo has a 2:1 BSc (Hons) in Psychology and continued her professional development in 2015, undertaking a University Diploma in Leadership and Management and graduating with a Pass with Distinction. Jo managed a 28-bed direct access hostel for homeless people and rough sleepers working with some of the most excluded people in Stoke on Trent. She also managed sexual exploitation services for adults and young people, and worked in a senior role in a service designed to support female offenders and which delivered a court ordered programme designed to reduce the need to reoffend by engaging the females with essential support services. Jo also has experience of working in a mental health support service providing crisis residential support to people who are in distress and may otherwise need a hospital admission. More recently Jo has worked as the Seldom Heard Engagement Lead for Healthwatch Staffordshire and has engaged with Gypsies and Travelers, Refugees and Asylum Seekers, rough sleepers, and adults with mental health needs, Learning Disabilities, or substance misuse issues across the county of Staffordshire, helping to identify barriers to accessing essential services. As a result of this work Jo has developed an extensive network of professionals in services that support Seldom Heard groups of people.

Jo Hall| Community Outreach Officer

Paul has worked in Community Development for the last 15 years after graduating with a Human Geography and Planning Degree. He worked nationally delivering community engagement and participatory appraisal techniques to a wide range of community, and public sectors. He was worked on a number of European Regional Development Fund and European Social Fund programmes support training initiatives and developing local area and neighborhood plans in a number of areas within the West Midlands. He has detailed project management experience delivering a number of projects as a Project Officer for a large Town Council. He had joined us from Healthwatch Sandwell. His true beliefs are to encourage local people to have a voice most importantly around Health and Social care issues.

Paul Higgitt| Community Outreach Officer

Aileen Farrer has 22 years’ experience in the NHS and with Stoke-on-Trent City Council around multi-agency working which included issues involving children. Aileen is also employed by Staffordshire County Council on a sessional basis as an Appropriate Adult which involves safeguarding the welfare and rights of children and vulnerable adults detained or interviewed by the Police. Aileen is also on the ECS panel of Independent Persons which requires involvement in all stage 2 complaints in children’s social care.

Aileen Farrer | Corporate Services Manager

Mo has several years’ experience in increasingly responsible roles within marketing, communications and events. In his most recent previous position, Mohammed was working in a similar role at Stafford College for over 6 years; involved in implementing on-line marketing strategies, print, media and assisting the College in defining innovative and effective interactive internet strategies for on-line communication platforms, specialist: in overseeing CMS, SEO, Social Media, web development & management, advertising, organising events, coordinating marketing activity, re-branding and developing a suite of marketing and promotional materials, and PPC campaigns. In his current position as Communications & Marketing Officer for Engaging Communities (ECS), he is leads on developing and implementing the online and offline Comms and marketing strategy for all ECS portfolio which includes; Healthwatch Staffordshire, Wolverhampton, Walsall and Solihull, Telford and Wrekin – Independent Health Complaints Advocacy Service and Wolverhampton Health Advocacy and Complaints Service (WHACS). Responsible for the continuous improvement and development of the ECS and Healthwatch websites, delivering online and digital/social media marketing activities, coordinating the production of marketing materials required such as exhibition materials, promotional products and portfolio of tailored presentations and much more. Mo’s experience is enhanced by his 2.1 Bachelor’s degree in Business Studies from the University of Lincoln and an MA in Sustainable Development at Staffordshire University.

Mohammed Arabo | Comms & Marketing Officer

Matthew is currently the Finance, CRM and Project Officer at Engaging Communities (ECS). Matthew joined ECS back in March 2013, after graduating from Staffordshire University with a 1st Class Honours Degree in Business Studies. Originally joining ECS as a Graduate Intern, Matthew became part of the Engagement Team in the role of Information and Signposting Officer. Matthew was responsible for developing the Healthwatch Staffordshire Service Directories and the Choose Well Leaflets, as well as co-ordinating the distribution of the Healthwatch Staffordshire promotional merchandise for the organisation. In early 2014, Matthew progressed to join the Research Team, taking on the role of Projects Officer. This role entailed monitoring both ECS and Healthwatch Projects, ensuring that the necessary timescales were being met, and producing Project Management Suite of Documents for each project the organisation delivered. Matthew also produced fortnightly project bulletins, aimed at keeping the team informed of the status of projects and their delivery. With Healthwatch Staffordshire being one of the lead pilot Healthwatch’s who opted to use Healthwatch England’s CRM system, Matthew became the organisation lead for both CRM use and development, working closely with both Healthwatch England and Circle Interactive to develop the CRM so that it was fit for purpose for our organisation’s use. Following completion of his AAT Accountancy Qualification in early 2016, Matthew has since become the Finance Officer for the organisation, not only did this role entail managing the day to day finances of the ECS, but also producing monthly and quarterly management accounts for both Senior Managers and the ECS Board, as well as other Financial Responsibilities.

Matthew Thompson | Projects & Finance Officer

Jane’s background is in complaints advocacy, she was an NHS complaint advocate for over 8 years. Jane brings with her a wealth of knowledge and is a committed advocate.

Jane Steward | Supervisor Advocate

Worked in training and development in local government before becoming an advocate in 2005. Since then worked as an IMHA, IMCA, Mental Health and Learning Disability Specialist Advocate before joining the Healthwatch Complaints Advocacy team in 2016.

Su Carson| Complaints Advocate

Hafsat joined Healthwatch as a Complaint Advocate in October 2016. Hafsat completed her LLB (Hons) degree and LLM at Staffordshire University. In 2012, Hafsat completed her Legal Practice Course. Prior to joining Healthwatch, Hafsat worked at Fountain Solicitors as a Case Worker in Walsall. She was also an adviser at Walsall Citizens Advice Bureau as an adviser.

Hafsat Mustapha| Complaints Advocate

The Board

ECS Chairman Robin Morrison has had a varied career culminating in serving as Chief Executive in Blaenau Gwent County Borough Council. A Chartered Civil Engineer, Rob’s earl career at Dudley MBC involved setting up internal maintenance and service operations as profitable businesses competing for work. He moved to South Wales on local government re-organisation and took up the position as a Corporate Director in the newly formed Blaenau Gwent County Borough Council. As Blaenau Gwent is one of the poorest areas in the UK, having suffered industrial decline over many years, regeneration of the area is a core strategic priority. After successfully improving many services Robin was promoted to the position of Chief Executive. He led the transformation of social care and worked closely with Health colleagues on improving a wide range of services to facilitate the council’s Independent Living Strategy. Having developed key skills in regeneration he was tasked with leading the transformation of the former steelworks site in Ebbw Vale by attracting external funding and encouraging partners to invest in new developments on the site. This scheme was one of the largest regeneration projects in the UK, attracting funding for projects in excess of £300m, which included a new hospital and a Learning Campus. Robin retired in 2011 and re-located to Wolverhampton where he lives with his wife Jenny, a retired teacher. He has a daughter who lives in Derbyshire.

Robin Morrison| Chairman

Lloyd Cooke is the Chief Executive of the Saltbox Christian Centre which provides support for faith groups in Staffordshire and runs caring services for vulnerable people. Lloyd’s passion is to see greater synergy across different sectors within society and he spends much time engaging with agencies in the public sector and the wider voluntary and community sector. He is also currently the Chair of the Stoke-on-Trent Healthwatch, a school governor and the Chair of the Voluntary Sector Assembly in Stoke-on-Trent. Previously, Lloyd was a non-executive director for the Staffordshire PCT Cluster and has been the Chair of the SCIO Chief Officers’ Group (Staffordshire Cluster of Infrastructure Organisations). He supports Stoke City and believes in prayer!

Lloyd Cooke| Board Member

Frances has worked as a business advisor and a lobbyist since settling in Stafford in the early 1970s, particularly working with small businesses, farmers and foresters. Frances is a hugely experienced community leader and fulfils a wide range of roles including currently serving as the Cabinet Member for Planning & Regeneration for Stafford Borough Council, Chair of Cannock Chase Area of Outstanding Natural Beauty Joint Committee, Governor of Harper Adams University College and Secretary of State Appointee to Peak District National Park Authority. In the past, Frances has served on the Boards of Stafford & Rural Homes, Staffordshire Ambulance Trust and Staffordshire Crimestoppers. Frances is also Healthwatch Staffordshire’s Caldicott Guardian. Caldicott Guardians are senior persons responsible for protecting the confidentiality of patient and service-user information and enabling appropriate information-sharing.

Frances Beatty | Board Member

Experienced businessman and Chartered Surveyor Will Taylor was previously serving as a very proactive and highly regarded Chair of the Staffordshire LINk.

Will Taylor| Board Member

Yvonne is a highly qualified and professional self-employed Business Consultant and Interim Executive/Senior Manager, with over thirty years of experience at senior management level covering both the private and public sectors. She is a qualified accountant with expertise in business/financial modelling, public sector commissioning and procurement, business process re-engineering and change management. Yvonne is also a non-executive Board Member of a Registered Social Landlord and a School Governor

Yvonne Buckland| Board Member